Shipping Policy

Shipping Policy

Delivery policy

We're proud to offer free delivery on all orders over R 450 to any destination in South Africa. On small baskets under R450, we offer standard delivery in 2 to 5 working days at a cost of just R 80.

When you place an order on this site you will be asked for a physical address that is normally occupied during office hours. For very remote areas not serviced by our normal couriers we will have to deliver via Post Office, or to the nearest town to you that is accessible.

Once we have received your payment, your order will be dispatched with the courier. We will email you a waybill number so that you can track your parcel. It is easy as that!

Payment

You have the option of making payment when checking out, via a Visa or Mastercard or by doing an electronic bank transfer directly into our account. Please do not deposit cash as a fee will be applicable.

Refunds

We do hope that you love your purchase, however should you not be completely satisfied we will provide you with a full refund on the following conditions: 

Notify us within 14 days of the purchase, in writing at info@playtoys.co.za, with your reasons of return  The products/s must be unused and in the original packaging and in same condition as you received them.  Goods must returned to Play Toys, Shop 2A Blubird Centre, Athol-Oaklands Rd, Birnam, JHB  Tel: 011 786 0095 (we recommend that you return via courier service). Once we have received your return and the above conditions have been met we will refund you in full.

Faulty Product

We have carefully chosen an offering of quality products however it does occasionally happen that a piece or part of a product is faulty or missing. Please notify us in writing within 14 days of the purchase and we will immediately replace the part or item if necessary.